Find a repair and follow its status
This page helps you find a repair, follow its status, and archive or remove it.
- Find a repair in the list
- Search for a repair
- Check what each status means
- See which step a repair is on
- Archive a repair
- Re-open an archived repair
- Remove a repair
Find a repair in the list
- In the menu on the left, click All Repairs. On a phone, tap the three lines at the top left, then tap All repairs.
- To see one location only, pick it from the list that says All Locations.
- Click the tab for the status you want, such as In Progress. On a phone, slide the tabs sideways to see them all.
- Click a repair to open it.
Are you a Repair Planner? On a computer, the menu also has My Repairs. It shows the repairs you created.
Search for a repair
All Repairs has no search box of its own.
- On a computer, click the search box at the top of any page. On a phone, tap the magnifying glass at the top.
- Type part of a VIN, RO number, customer name, make or model.
- Click a repair in the results.
Search leaves out archived repairs. To see them, click Include archived above the results. The button shows a check mark when it is on.
Check what each status means
| Status | What it means | What you can do |
|---|---|---|
| In Progress | The shop is working on it. | Add photos. Link them to the plan. Send it for review. |
| Needs Review | A reviewer checks it. | You can look at it. Nobody can change it. |
| Insufficient Evidence | The reviewer sent it back. | Click the status to read why. Fix it. Send it again. |
| Ready to Send | It is ready to share. | Share it. You can still change it. |
| Portal Sent | It was shared. | Change it, share it again or archive it. |
| Archived | It is put away. | You can look at it. Nobody can change it. |
An estimate you have not started yet is New. It waits on the Create Portal page. See Start a repair: create the portal and check the details.
See which step a repair is on
- Open the repair.
- Click the status at the top, next to the customer's name. On a phone, the status is under the name.
The Repair status panel opens. It lists the steps of a repair.
- A check mark means the step is done.
- A dark ring with a dot means the repair is on that step now.
- An empty ring means the repair is not on that step yet.
Words under a step, such as Sent back with feedback, tell you more.
Archive a repair
You can archive a repair only when its status is Portal Sent.
- Open the repair.
- Click the three dots at the top right.
- Click Archive. The Archive Repair box opens.
- Click Archive in the box.
The status changes to Archived. You can still look at the repair. Nobody can change it or share it.
Does your shop use Nexsyis? The app archives a repair by itself when Nexsyis shows the car as delivered. See Nexsyis photos are not showing.
Re-open an archived repair
Only an Organization Leader, Location Leader or Central Reviewer can do this. A Repair Planner or Basic User must ask one of them.
- On All Repairs, click the Archived tab.
- Click the repair to open it.
- Click Re-Open at the top of the page.
The status goes back to Portal Sent. You can change the repair again.
Remove a repair
This cannot be undone. The repair and its photos are deleted for good.
Only a Repair Planner, Location Leader or Organization Leader can do this. Nobody can remove a repair that is in Needs Review or Archived.
- Open the repair.
- Click the three dots at the top right.
- Click Remove Repair. It is in red.
- Click Remove in the box that opens.
A message says the repair has been removed.
What to do next
Ready to share? See Share a repair by email or text.
Are you the reviewer? See Review a repair: approve it or send it back.
Stuck?
Click Help in the menu to send us a message. You can also email help@collisionclarity.com.