Send a repair for review

When your photos are added and linked, send the repair for review. A reviewer checks it before it goes to the customer.

• Send the repair
• Add missing items, or send anyway
• Mark it ready if your shop skips review
• Wait while it is in review
• Fix a repair the reviewer sent back
• Take a repair out of review

Send the repair

1. Open the repair.
2. Click Send for Review at the top of the page.

A message says Sent for review — shop is now read-only. The status changes to Needs Review. Nobody can change the repair now.

You see this button if you are a Repair Planner, Location Leader or Organization Leader.

Add missing items, or send anyway

If checklist items are missing, the app does not send the repair. The Repair status panel opens. It shows a warning like this: 3 requirements still missing in the Media checklist.

To add the missing items:

1. Click Review checklist. The Media tab opens.
2. Add what is missing. See Add photos and finish the checklist.
3. Click Send for Review again.

To send it as it is, click Send for Review anyway. The reviewer may send it back.

Mark it ready if your shop skips review

If your shop skips review, the button at the top of the page says Mark Ready to Send. Click it.

A message says Marked ready to send. The status changes to Ready to Send. You can still change the repair.

If checklist items are missing, a panel opens with a warning. Its button says Mark Ready to Send anyway.

Wait while it is in review

The status is Needs Review. Nobody can change the repair. A reviewer approves it or sends it back.

To open Comments or the Activity Log, click the three dots at the top right.

Fix a repair the reviewer sent back

If the reviewer sends it back, the status changes to Insufficient Evidence.

1. Open the repair.
2. Click the status, Insufficient Evidence, at the top of the page. The Repair status panel opens.
3. Read the reviewer's notes in the box named Returned from review.
4. Fix each one.
5. Click Send for Review again.

The person who sent the repair gets an email with the notes. The subject ends with Additional Evidence Requested. The email's Go to Repair button opens the repair.

Take a repair out of review

A Repair Planner cannot do this. Ask an Organization Leader, Location Leader or Central Reviewer to do these steps.

1. Open the repair.
2. Click the status, Needs Review, at the top of the page. A panel opens.
3. Click Move back to In Progress at the bottom of the panel.

A message says Moved back to In Progress. You can change the repair again.

What to do next

When the status is Ready to Send, see Share a repair by email or text.

Are you the reviewer? See Review a repair: approve it or send it back.

Stuck?

Click Help in the menu to send us a message. You can also email help@collisionclarity.com.