CCC changes are not showing

Use this page when a change you made in CCC ONE does not show on the repair.

• Check if the repair is in review
• Send the change again
• See what a new estimate changes
• If the change still does not show

Check if the repair is in review

Open the repair. Look at the status at the top of the page.

If it says Needs Review, that is why your change does not show. Nobody can change a repair in review. It does not take changes from CCC ONE either. This keeps the repair the same while the reviewer checks it.

A repair with any other status takes changes. So does an estimate still on the Create Portal page.

Not in review? Start at step 2 below.

Send the change again

1. Wait until the status no longer says Needs Review. The reviewer approves the repair or sends it back. In a hurry? Ask a reviewer to take it out of review. See Send a repair for review.
2. Check that your change is saved in CCC ONE.
3. Send the estimate from CCC ONE again, the same way as the first time. See Start a repair: create the portal and check the details.
4. Open the repair in Collision Clarity. If it was already open, refresh the page.
5. Click the Plan tab. Check the repair lines.
6. Find Estimated Totals under the repair lines. Check Grand Total.

Change not there yet? Wait a little, then refresh the page again.

Is the repair archived? On a computer, the tab in step 5 says Preview Repair Plan. It may not show the totals.

See what a new estimate changes

A new estimate replaces these:

• The customer's name at the top of the repair.
• The vehicle, the insurance company and the claim number.
• The totals.
• The repair lines. The app removes lines that are no longer in the estimate.

A photo linked to a removed line can lose its link. Your photos stay on the Media tab. New repair lines can add items to the checklist.

These do not change:

• The status.
• An email or phone number already on the Customer Contact card. To change one, click Edit on that card.

A Basic User or Central Reviewer does not see Edit. Nobody sees it while the repair is in review or archived.

The Repair Overview card is on the Vehicle tab. It may say This summary is out of date. If it does, click Regenerate now next to it.

If the change still does not show

Click Help in the menu to send us a message. Tell us:

• The RO number and the customer's name.
• The status of the repair.
• The day and time you sent the estimate.
• What did not change.

What to do next

New repair lines may need photos and links. See Link photos to the repair plan.

Did the reviewer send the repair back? See Send a repair for review.

Stuck?

Click Help in the menu to send us a message. You can also email help@collisionclarity.com.