Why Isn’t Nexsyis Media Syncing to Collision Clarity?

Collision Clarity receives repair media from Nexsyis through a one-way integration. Media can sync from Nexsyis to Collision Clarity, but information added in Collision Clarity does not sync back to Nexsyis.

Required: A repair must have an RO number before Collision Clarity can receive its media from Nexsyis. Collision Clarity uses the RO number to associate the Nexsyis media with the correct repair.

If the RO number is missing, Nexsyis media will not sync.

Check the RO Number

Open the repair in Collision Clarity and confirm that an RO number is displayed.

The RO number should match the repair’s RO number in Nexsyis.

Add a Missing RO Number Through CCC ONE

If the RO number is missing:

1. Add or restore the RO number in CCC ONE.
2. Save or export the updated estimate through your configured CCC workflow.
3. Confirm that the RO number appears in Collision Clarity.

After the RO number appears, Collision Clarity can associate incoming Nexsyis media with the repair.

Manually Add the RO Number

You can also add the RO number directly in Collision Clarity:

1. Open the repair.
2. Select the pencil icon next to the RO number.
3. Enter the correct RO number.
4. Save the change.

Important: If the RO number is removed from CCC ONE and the estimate is exported again, the RO number may also be removed from Collision Clarity. Keep the RO number populated in CCC ONE to prevent future Nexsyis media-sync interruptions.

If the Media Still Does Not Appear

Confirm that:

• The repair has an RO number in Collision Clarity.
• The RO number matches the repair in Nexsyis.
• The media was added to the correct repair in Nexsyis.

If the media still does not appear, contact support and provide:

• The Collision Clarity file number
• The RO number
• A description of the missing media
• The approximate date and time the media was added in Nexsyis