Nexsyis photos are not showing

Use this page when photos from Nexsyis do not show on a repair. Start with the RO number.

• See what the Nexsyis connection does
• Check the RO number
• Fix a missing or wrong RO number
• Still not showing

See what the Nexsyis connection does

Photos, videos and documents come from Nexsyis into Collision Clarity. Nothing goes back to Nexsyis.

• The files show on the Media tab. On a phone, tap View All to see them.
• Photos come in with no label. They say Add label.
• Videos and documents get their label from Nexsyis.
• If you delete a Nexsyis file in Collision Clarity, the app hides it instead.

When a repair has a delivered date in Nexsyis, Collision Clarity moves it to Archived. After someone clicks Re-Open, Nexsyis does not archive it again. See Find a repair and follow its status.

Check the RO number

Collision Clarity uses the RO number to find the repair in Nexsyis.

1. Open the repair. It opens on the Vehicle tab.
2. Find the Vehicle Details card on the right. On a phone, scroll down to it.
3. Look at RO Number.

A dash (—) means the repair has no RO number. Without one, no Nexsyis photos come in.

The number must match the RO number in Nexsyis.

Fix a missing or wrong RO number

There are two ways. Fix it in CCC ONE if you can.

In CCC ONE

1. Add or fix the RO number.
2. Send the estimate to Collision Clarity again. For the steps, see Start a repair: create the portal and check the details.
3. Open the repair in Collision Clarity.
4. Check that RO Number shows the right number.

Number still missing? See CCC changes are not showing.

In Collision Clarity

1. Open the repair.
2. Click the three dots at the top right.
3. Click Edit Repair.
4. Type the right number in the RO Number box.
5. Click Update. You see Repair updated successfully.

Still not showing

Check three things.

• The RO Number matches the one in Nexsyis.
• The photos are on the right repair in Nexsyis.
• The photos are not hidden.

To see hidden photos, open the Media tab.

On a computer, click View hidden above the photos.

On a phone:

1. Tap View All.
2. Tap Filter.
3. Pick Hidden media.
4. Tap the Show button.

To bring a photo back on a phone, tap Unhide. On a computer, move your mouse over the photo and click the eye.

Still missing? Send us a message. Tell us:

• the customer's name and the RO number
• what is missing: photos, videos or documents
• the day and time the files were added in Nexsyis

What to do next

Photos from Nexsyis have no label. To add labels, see Add photos and finish the checklist.

Stuck?

Click Help in the menu to send us a message. You can also email help@collisionclarity.com.