Sign in and find your way around

This page helps you sign in and find your way around.

• Sign in for the first time
• Reset a forgotten password
• Use the menu
• Search for a repair
• Check your notifications
• Change your name or photo, or log out
• Switch to another company
• Find the reports

Sign in for the first time

1. Open your invite email. Its subject starts with Welcome to Collision Clarity.
2. In the email, click Set Password. The Set Your Password screen opens.
3. Type a password in Enter password. It needs at least 8 characters, 1 number and 1 special character, like #.
4. Check that the three rules under the box are green. Then type the password again in Re-Enter Password.
5. Click Set Password. You see Password set successful!
6. Click Login.
7. Type your email and password.
8. Click Log In.

The Home page opens.

Reset a forgotten password

1. On the Log In screen, click Forgot Password?
2. Type your email.
3. Click Send Reset Link.
4. Open the email we send you.
5. In the email, click Reset Password.
6. Type a new password in both boxes. Use at least 8 characters, 1 number and 1 special character.
7. Click Reset Password. You see Password reset successful!
8. Click Login.
9. Sign in with your new password.

No email? Go back to Collision Clarity and click Resend Link.

Use the menu

The menu is on the left. On a phone, tap the three lines at the top left to open it.

Your role decides what you see.

• Home: your start page and the repairs you opened last.
• My Repairs: repairs you created or sent for review. Only for a Repair Planner, and only on a computer.
• Create Portal: start a repair. Not for a Central Reviewer or Basic User on a computer.
• All Repairs: the repairs at your locations.
• Locations: your shop's locations. Not for a Central Reviewer. On a phone, only for an Organization Leader.
• Team Members: the people in your shop. Only for an Organization Leader.
• Analytics: reports.
• Help: send us a message.
• Settings: your shop's set-up. It only works for an Organization Leader.

On a phone, three names change. You see All repairs and Team members. Report takes the place of Analytics.

Search for a repair

1. On a computer, click the search box at the top. On a phone, tap the magnifying glass at the top right.
2. Type part of a VIN, RO number, customer name, make, model or location name. The results show LOCATIONS first, then REPAIRS.
3. Click a result to open it.

A repair with no portal yet does not open. You see This Repair Has Not Been Created.

To search archived repairs too, click Include archived above the results.

Check your notifications

On a computer

1. Click the bell at the top right. A red number on it shows how many are new.
2. In the list, click Reply on a comment that mentions you. The repair opens.

The bell also shows replies to shared repairs.

On a phone

1. Open Home. A phone has no bell.
2. Tap the speech bubble to the right of your name. Mentions & Comments opens.
3. Tap Reply on a comment. The repair opens.

Change your name or photo, or log out

1. On a computer, click the small arrow next to your photo at the top right. On a phone, tap your photo at the top right. If you have no photo yet, a plain picture shows there.
2. Click User Profile. A window opens. It shows your Role too.
3. Change First Name or Last Name. To change your photo, click the pencil on your photo and pick a picture.
4. Click Save. You see Profile updated.

To log out, do step 1. Click Logout. Then click Logout again. The Log In screen opens.

Switch to another company

Your company's name is at the top of the page. If you work for more than one company, the name has a small arrow.

1. Click the company name. A list opens.
2. Pick the other company. The name at the top changes.

Find the reports

Click Analytics in the menu on the left. On a phone, tap the three lines at the top left, then tap Report. There are two reports: Weekly (Review Report) and Monthly (First Time Quality Report).

What to do next

Go to Your first repair, start to finish.

Stuck?

Click Help in the menu to send us a message. You can also email help@collisionclarity.com.