Take photos with your phone

Start at your computer, then take the photos with your phone. The app texts you a link, and your photos go straight into the repair.

• Send the repair to your phone
• The first time: check your phone number
• Take the photos on your phone
• Take a photo for one checklist item
• Take a photo for one repair line
• If something goes wrong

Send the repair to your phone

1. On your computer, open the repair.
2. Click Open on phone at the top right, next to the three dots. A small box opens with the last four digits of your mobile number. If a window asks for your number instead, see The first time: check your phone number.
3. Click Send link. The box says Link sent. Your phone gets a text.

Next, see Take the photos on your phone.

The first time: check your phone number

The first time you send a link, the Add your mobile number window opens. You do these steps once.

1. Type your own mobile number in the Mobile number (US) box.
2. Click Save and text code. Your phone gets a text with a code.
3. Type the code in the 6-digit code box.
4. Click Verify. A small box opens with the last four digits of your number.

Now go back to the steps you were on. Click Send link.

No code? Click Resend code.

Take the photos on your phone

1. On your phone, open the new text. It starts with your shop's name.
2. Tap the link. If the app asks, sign in with the account you use on your computer. The repair opens on the Media tab.
3. Tap Import at the top of the tab.
4. Tap Take photos. Allow the camera if your phone asks.
5. Tap the white round button once for each photo.
6. Tap Done at the bottom right.

If you took three photos, your phone says 3 files added.

On your computer, the small box says Opened on phone, then closes by itself. Click the Media tab to see your photos.

Take a photo for one checklist item

1. On your computer, click the Media tab.
2. In the checklist on the left, click Add on a red item.
3. Click Phone. A small box opens with the item's name. If a window asks for your number instead, see The first time: check your phone number.
4. Click Send link. The item now says Waiting for photos.
5. On your phone, tap the link in the new text. If the item needs a photo, the camera opens by itself.
6. Take the photo.
7. Tap Done at the bottom right.

On your computer, the item says 1 file received for a moment. It also gets a green check mark. If that was the last red item in its list, the list closes by itself.

The app names the photo for you.

Take a photo for one repair line

1. On your computer, click the Plan tab.
2. Click the repair line. It opens in the Linked Documentation panel on the right.
3. Click Capture on phone at the top of the panel. A small box opens. If a window asks for your number instead, see The first time: check your phone number.
4. Click Send link. The panel now says Waiting for photos.
5. On your phone, tap the link in the new text. The repair line opens.
6. Tap Take photos.
7. Take the photo.
8. Tap Done at the bottom right.

The app links each photo to that repair line. On your computer, the photos show in the panel.

A Basic User does not see Capture on phone.

If something goes wrong

Your phone says This link has expired. A link works for one hour. Send a new link from your computer.

Your phone says This link is unavailable for this account. Your phone is signed in to a different account. Tap Sign in with a different account. Then sign in with the account you use on your computer.

No text arrived.

1. On your computer, find Link sent or Waiting for photos.
2. Click Link options under it.
3. Click Resend. If the number is wrong, click Change number instead.

If the box closed, click Open on phone again.

After Resend, use the link in the newest text. The older link stops working.

What to do next

Next, see Link photos to the repair plan.

Stuck?

Click Help in the menu to send us a message. You can also email help@collisionclarity.com.